Trenchless is a category, not one procedure
Pipe lining, pipe bursting, and other trenchless methods solve different problems. Lining generally creates a new interior pipe surface within the existing path; bursting replaces the pipe by fracturing or displacing the old line while pulling new pipe through. Each has material, diameter, access, and condition requirements.
When excavation is the more honest recommendation
Open excavation may be appropriate when the line has lost grade, collapsed, changed alignment, contains unsuitable transitions, needs a connection rebuilt, or cannot be prepared for the trenchless method. It may also be more economical for a short, shallow, easily accessible segment. The visible disturbance is greater, but the contractor can directly inspect and correct bedding, alignment, and connections.
Beware of a method-first diagnosis
A contractor should not recommend lining simply because it sells lining, or excavation simply because it owns excavation equipment. Ask for the recorded findings, located defect, pipe material and diameter, cleaning result, access plan, and reason the proposed method fits better than the alternatives.